3770484 - User cannot access via SSO and sees 'You don't have permission to access this page' during login

• A single user is unable to access the application using SSO.
• Error message displayed at login: "You don't have permission to access this page".
• User attempted multiple browsers and incognito/private mode; the error persisted.
• All user permissions to access instance is granted
• No IP restriction/s
• No issue with login name/UserID/Username

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors HCM Suite

1. Login to SF instance
2. After getting authenticated
3. Error will show: "You don't have permission to access this page"

The user lost access to the last page visited before logging out. On subsequent SSO logins, the system redirected the user to that page, resulting in the permission error.

1. Have the user initiate SSO login until the error page appears and remain in the same browser tab
2. In the same tab, navigate using a valid deeplink to a page the user can access (for example, the Live Profile page)
   <baseURL>/sf/liveprofile
   e.g.: https://hcm2preview.sapsf.eu/sf/liveprofile
3. In the application, set the user’s landing page to a page they are permitted to access (for example, Employee Profile)
4. Navigate to the homepage.
5. Log out to reset the “last visited page” to the homepage.
6. Log in again via SSO and confirm access is restored.
7. If the error persists in the regular browser, clear browsing data (cache and cookies) and retry.

• Refer to: Single user unable to access SuccessFactors - "you don't have the permission to access this page"
• Refer to: "You don't have permission to access this page" error on SuccessFactors login after the 1H2026 release

sso, login, you don't have permission to access this page, access denied, single user, successfactors platform, landing page, last visited page, redirect, deep link, live profile, employee profile, homepage, browser cache, permission issue , KBA , LOD-SF-PLT-SEL , SSO Errors & Logs , Problem