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SAP Knowledge Base Article - PreviewSymptom
The expand icon (+) is not visible in the Account Hierarchy screen after performing a search. This may lead to confusion, as the hierarchical structure appears flat and child accounts cannot be expanded from the search results view.
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Environment
- SAP Sales Cloud Version 2
- SAP Sales and Service Cloud Version 2
Product
SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 1.0
Keywords
Account Hierarchy, Expand Icon, Plus Sign, Search, Child Accounts, Hierarchy View, SAP Sales Cloud Version 2, Account Management, Hierarchy Navigation , KBA , CEC-CRM-ACH , Account Hierarchy , Problem
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