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SAP Knowledge Base Article - PreviewSymptom
• The Business Partner Merge tile is not visible under System Settings → All Settings when searching for "Merge".
• Users may observe no matching results when searching for "Merge" in System Settings.
• Business Partner Merge functionality is unavailable for administrators.
• The merge tile is visible in some tenants/users but not others.
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Environment
• SAP Sales Cloud Version 2
• SAP Service Cloud Version 2
• SAP Sales Cloud And SAP Service Cloud Version 2
Product
Keywords
Business Partner Merge, Account Merge, Merge Functionality, Business Role, Business Services, Missing Merge Tile , KBA , CEC-CRM-ACC , Account for SAP Sales/Service Cloud , CEC-CRM-IND , Individual Customer for SAP Sales/Service Clou , CEC-CRM-CON , Contact for SAP Sales/Service Cloud , How To
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