SAP Knowledge Base Article - Preview

3770933 - Cannot log in to SAP Cloud ALM tenant: "Sorry, we could not authenticate you. Try again."

Symptom

User cannot log in to SAP Cloud ALM although a user account exists:

  • Error message displayed: "Sorry, we could not authenticate you. Try again."


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Environment

  • Product: SAP Cloud ALM
  • User Management for SAP Cloud ALM

Product

SAP Cloud ALM all versions

Keywords

cloud alm login, authentication error, sorry we could not authenticate you, cannot log in, s-user missing, identity provider, ias, user provisioning, user management, sap default idp, login failure, authentication failed, access denied, password reset login, cloud alm access , KBA , SV-CLM-INF-UAM , User Management for SAP Cloud ALM , Problem

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