SAP Knowledge Base Article - Preview

3770946 - Sender name in email displayed incorrectly

Symptom

In the Ticket Interactions of the Service Work Center, the sender name displayed for outbound emails is incorrect. Instead of displaying the name of the user who is logged in it displays incorrect name.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications all versions

Keywords

Determination, Ticket, Interactions, Email, Sender, From, Outbound, Business Configuration , KBA , LOD-CRM-SRP-INT , Ticket Interactions , How To

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