3770946 - Sender name in email displayed incorrectly

In the Ticket Interactions of the Service Work Center, the sender name displayed for outbound emails is incorrect. Instead of displaying the name of the user who is logged in it displays incorrect name.

SAP Cloud for Customer

1. Navigate to the Service Work Center.
2. Open the Tickets View.
3. Select any Ticket.
4. Navigate to the Interaction Facet.
5. Compose and send a new email or reply to an existing email.
6. Observe that the email activity created displays the name of a random employee and not the user who's currently logged in.

In Business Configuration -> Activities -> Maintain Involved Parties for E-Mails -> Party Role 39 'Employee Responsible' -> Maintain Determination, we see determination step 5 or 10 is active which is causing the issue.

In Business Configuration -> Activities -> Maintain Involved Parties for E-Mails -> Party Role 39 'Employee Responsible' -> Maintain Determination keep only step 20 - Determination based on Current User active.

2800436 - The Outbound Email Activity Gives Error Message, "Please enter a party with role Employee Responsible" 

Determination, Ticket, Interactions, Email, Sender, From, Outbound, Business Configuration , KBA , LOD-CRM-SRP-INT , Ticket Interactions , How To