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SAP Knowledge Base Article - PreviewSymptom
In the Ticket Interactions of the Service Work Center, the sender name displayed for outbound emails is incorrect. Instead of displaying the name of the user who is logged in it displays incorrect name.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
Determination, Ticket, Interactions, Email, Sender, From, Outbound, Business Configuration , KBA , LOD-CRM-SRP-INT , Ticket Interactions , How To
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