SAP Knowledge Base Article - Preview

3771136 - Email Templates Display Code Values Instead of Descriptions for Extension Fields in Cases

Symptom

  • When using an email template from a Case, extension (custom Z-) fields that are based on code lists display the technical code value instead of the corresponding description.
  • No error message is displayed.


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Environment

  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud Version 2 1.0

Keywords

email template, code values, descriptions, custom fields, z-fields, picklist, codelist, case email, template placeholders, value mapping, display value, technical code, service cloud, sales cloud, case entity, extension fields, static codes, custom code lists, extensibility administration, service cloud templates, case email, custom fields, rendering, token, output mapping, description label, z-fields , KBA , CEC-CRM-TMP , Templates for SAP Sales/Service Cloud , Problem

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