3771349 - Custom Email Templates for Offboarding Tasks are not Getting Triggered for a Specific Task Assignee - Onboarding

• Offboarding email templates are not being sent to a specific task owner. Other tasks assignees receive their emails successfully.
  • (OFB) Custom Offboarding Task Initiated Template
  • (OFB) Custom Offboarding Task Completion Template 
• The task owner is correctly assigned to the task and the tasks appear on the user’s home page; tasks can be completed.
• No email appear for the affected task in Email Services > Email Status.

SAP SuccessFactors Onboarding

1. Define the custom task in offboarding programs (Manage Onboarding and Offboarding Tasks > Offboarding Programs).
2. Configure the responsible user/group to this task and confirm the task appears on the user’s home page.
3. Check Email Services > Email Status and note no emails are listed for the affected task assignee.

The affected task assignee had “No, don’t send me email notifications” selected in Settings > Notifications, which caused the system to skip constructing and sending the emails.

1. Go to affected user homepage
2. Settings > Notifications
3. Change the preference from “No, don’t send me email notifications” to allow receiving email notifications.
4. Save the change.

In addition, make sure the recipient is an active user with a valid email address in the system.

• 3407531 - Standard email templates supported for custom tasks
• Creating Custom Email Notifications for Custom Tasks
• 3757271 - BCC recipient not receiving emails for custom offboarding task templates
• 3393488 - Custom email trigger for New Hire Data Review step is not getting triggered - Onboarding
• 3543239 - Email notification not triggered - Onboarding

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