3772080 - AI Services Administration shows incorrect expiry for Performance Preparation Agent despite active test license

SuccessFactors System shows an expiry date of 31 May 2026 for the Joule Performance Preparation Agent, although a free test license should still be active.

• SAP SuccessFactors HCM Suite
• Joule in SuccessFactors

1. At your SF instance
2. Go to AI Services Administration.
3. Open Talent Performance Preparation.
4. Observe that the Validity/Expiry still displays 31 May 2026.

This is an UI inconsistency issue and the engineering team is already working to fix this behavior by the end of the June 2026. 

The SAP SF AI Services free license has been extended until August 30th and this is the deadline consider by the system, only the UI display expire date remains on 31 May 2026. However, this should not impact on customer AI usage/access.

If you face further issues when trying to use AI tool, please engage SAP SuccessFactors Support team.

• Refer to: Releasing a Joule Capability (Preview Landscape Setup)
• Refer to: Joule Content Release Framework
• Refer to: 3619387 - Joule - Navigation Configuration / CDM Troubleshooting of SuccessFactors CDM and navigational use cases
• Refer to: 3645545 - List of CDM/navigational use cases and related permissions
• Refer to: 3666014 - Information required for troubleshooting

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