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SAP Knowledge Base Article - PreviewSymptom
The "Changes" section is configured and enabled in the Lead layout for certain business roles. When users assigned to these roles open a Lead record, the "Changes" facet is not displayed.
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Environment
- SAP Sales Cloud Version 2
Product
SAP Sales Cloud Version 2 all versions
Keywords
changes facet missing, lead layout, change history, changeHistoryService, sap.crm.service.changeHistoryService, business role service, facet not visible, lead ui, sales cloud v2, web ui, role configuration, authorization, visibility, lead changes, layout configured but not shown , KBA , CEC-CRM-LEA , Lead for SAP Sales/Service Cloud , CEC-CRM-CHI , Change History for SAP Sales/Service Cloud , Problem
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