3772221 - How to change the UoM used in pipeline manager (Guided Selling)

After configuring the Unit of Measure (UoM) in Guided Selling once, you cannot change the value. In the UI, the field appears grayed out and shows a blocked symbol when hovering the mouse.

SAP Cloud for Customer

1. Administrator work center.
2. Sales and Campaign Settings view.
3. Guided Selling Settings > Configure Guided Selling.
4. Observe Define Unit of Measure.
5. The field is grayed out and a blocked symbol appears when hovering.

When the UoM is set in Guided Selling, a background process is triggered to calculate the Total Quantity for all Opportunities. After this initial setup, the UoM field is locked for direct editing in the user interface to protect data consistency.

Set the configured UoM back to null via the configuration API, so the customer can re-select a different value in the UI.

1. Navigate to Administrator > Sales and Campaign Settings.
2. Before clicking “Configure Guided Selling”, open your browser’s developer tools and go to the Network tab.
3. Click “Configure Guided Selling” and locate the request named “opportunityConfiguration” in the Network tab.
4. Copy the Request URL from that “opportunityConfiguration” request.
5. In Postman, create a new GET request and paste the copied Request URL.
6. Back in the browser Network details for “opportunityConfiguration”, find Request Headers > Authorization and copy the Bearer token (starts with “ey...”).
7. In Postman, open the Auth tab, set Auth Type to “Bearer Token”, and paste the token into the Token field.
8. Send the GET request. You should receive a JSON response representing the current Guided Selling configuration.
9. Copy the entire JSON response. Change the request method from GET to PUT in Postman.
10. Paste the copied JSON into the request body (set Body to raw, JSON).
11. In the JSON body, locate the property for the UoM (for example, “targetUnitOfMeasure”, naming can vary) and set its value to null. Example: { "targetUnitOfMeasure": null, ... other configuration fields unchanged ... }
12. Send the PUT request to update the configuration.
13. Return to Administrator > Sales and Campaign Settings > Guided Selling Settings > Configure Guided Selling. The UoM field should now be selectable again. Choose the new UoM and save.

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