3772229 - Joule prompts 'View Address' and 'Change Address' does not show all Address fields.

When using Joule with prompts such as “View address” or “Change address”, only two fields are displayed.

Other address fields do not appear in Joule, even though:

• They are visible in the Employee Profile.

• They are editable when using the standard UI.

• They contain valid data.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

• SAP SuccessFactors Employee Central - Joule

1. In Joule, enter the prompt “View address” or “Change address”.

2. Only two address fields are displayed.

This behavior is expected.

• Masked fields are not supported in Quick Actions.

• Joule uses the same underlying framework as Quick Actions.

• To ensure data privacy, any field marked as masked is intentionally not displayed in Quick Actions or Joule.

Even though masked fields are visible in the Employee Profile UI, they are not exposed through Joule or Quick Actions.


Tested this in Quick Actions:





It doesn't show the masked field 'canton' :





It will be the same behavior in Joule as well — the masked field ‘Canton’ is not displayed in Joule:

This is standard system behavior.

• Masked fields cannot be displayed in Joule.

• Masked fields cannot be displayed in Quick Actions.

Follow the below steps:

1. Check the configuration of the missing fields — they are marked as masked.
2. Remove the masking attribute.
3. Retry the same prompt in Joule — the fields now appear.

Differences Between Quick Actions and Self-Service Transactions | SAP Help Portal

https://me.sap.com/notes/0003639136 

https://me.sap.com/notes/0003699714 

Employee Central, Joule, Quick Actions, Masked Fields, Address Change, Address View, Data Privacy, Field Masking, EC UI, Self-Service Transactions, Address Portlet , KBA , LOD-SF-EC-PER-ADR , Home Adress - Config, Rules, RBP, UI , Problem