3772250 - Case Party schema: Enforce consistency with source party does not consider second org assignment

You notice that the Service and Support Team of a case is cleared off when adding a processor, even though the team is set as secondary assignment of the agent and the party determination step Event: Enforce consistency with source party during all subsequent determination steps is enabled.

SAP Service Cloud Version 2.

Currently, for the determination step Event: Enforce consistency with source party during all subsequent determination steps, the secondary team assignments are not considered by standard.

This is the system designed behavior.

Event, Determination, Determination Step, Step, Party Determination, Party, Team, Service and Support Team, Service Team, Agent, Processor, Cleared, Secondary, Main, Event: Enforce consistency with source party during all subsequent determination steps, Enforce consistency with source party during all subsequent determination steps, V2, Version 2, SAP Service Cloud Version 2, Case, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Product Enhancement

SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions