SAP Knowledge Base Article - Preview

3772261 - emails from leanix not received (password reset or invitations) due to smtp rejection 554 5.7.1 - SAP LeanIX solutions

Symptom

  • Password reset and workspace invitation emails from LeanIX are not received.
  • Using the “forgot password” option results in no email delivery.
  • Email delivery diagnostics show “554 5.7.1: Recipient address rejected: BLOCK-SENDER”.
  • A set-password page may display “invalid code” if an earlier link is reused after delivery resumes.
  • No traces appear in the recipient firewall/mail server because the rejection happens at the SMTP gateway stage.


Read more...

Environment

  • Product: SAP LeanIX solutions
  • LeanIX MTM notifications

Product

SAP LeanIX solutions all versions

Keywords

leanix email not received, forgot password no email, workspace invitation not received, 554 5.7.1, recipient address rejected, block-sender, smtp rejection, mailjet, bnc3.mailjet.com, allow list, email gateway, notification delivery failure, password reset email, invitation email, smtp block , KBA , LIX-MTM-NOTIF , LeanIX MTM notifications , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.