3772272 - Standard Events Issue with Dual External System Configuration – Only One Communication Arrangement Supported

• Two different systems are configured for standard events on a tenant.
• Standard events do not work when both systems are active.
• After deactivating one system, the standard event monitor shows events are working.

SAP Sales & Service Cloud Version 2 - Standard Events

1. Configure two different communication systems for standard events on a tenant.
2. Keep both systems active and observe that standard events are not working.
3. Deactivate one of the systems.
4. Verify that the standard event monitor shows events are working.

Only one active communication configuration “Send Events to External Systems” with service “Publish Events to External Systems Using Event Bridge” is supported per system.

1. Ensure that only one communication configuration “Send Events to External Systems” with service “Publish Events to External Systems Using Event Bridge” is active in the system.
2. Deactivate any additional “Send Events to External Systems” communication configurations to prevent conflicts.
3. If events must be delivered to multiple target systems, use SAP Integration Suite Advanced Event Mesh to distribute (fan out) subscribed events from the source system to multiple targets. Below is a sample arch diagram
4. Validate in the standard event monitor that events are published successfully after the change.
   
   

• Advanced Event Mesh blog (community)
• What is SAP Integration Suite Advanced Event Mesh

standard events, multiple systems, communication arrangement, send events to external systems, publish events to external systems using event bridge, event bridge, advanced event mesh, aem, fan-out, sales cloud integration, service cloud integration, standard event monitor, event publishing, outbound events, single active configuration , KBA , CEC-CRM-INT , Integration for SAP Sales/Service Cloud , CEC-CRM-EB , Event Bridge for SAP Sales/Service Cloud , CEC-CRM-EV , Event Infrastructure for SAP Sales/Service Cloud , Problem