Symptom
When creating a service contract from a solution order with a contract item, the service contract header fields Contract Start Date and Contract End Date are not populated with the Solution Order contract item’s dates.
Environment
SAP S/4HANA Cloud Public Edition
Cause
It is the system design that the header Contract Start/End dates of the service contract are determined by the assigned date profile of the service contract transaction type; the item-level dates are copied from the solution order contract item(s).
Resolution
The date profile of the service contract transaction type can be checked using the following configuration activities .
104301 - Define Date Profile for Service Transactions
104327 - Assign Date Profile to Transaction Types
Keywords
service contract header dates, contract start date, contract end date, earliest start date, latest end date, solution order, date profile, header date determination, validity period, copy behavior, item-level dates, s/4hana cloud service, service contract management, crm-s4-srv-ctr, header vs item dates , KBA , CRM-S4-SRV-CTR-2CL , S4CRM: Service Contract (Public Cloud) , Problem
SAP Knowledge Base Article - Public