SAP Knowledge Base Article - Public

3772414 - Suggested People Shows Same User Multiple Times when Request Continuous Feedback

Symptom

When a user navigates to Continuous Feedback and clicks Request Feedback, the Suggested People list displays the same user multiple times. 

Environment

SAP SuccessFactors Continuous Performance Management

Reproducing the Issue

  1. Login in to SuccessFactors
  2. Navigate to Home dropdown > Continuous Feedback
  3. Click on Request Feedback or Give Feedback
  4. Access 'select from suggested people'
  5. Observe the same user appears multiple times in the suggestions.

   

Cause

This is a Known Issue.

This issue occurs when a user holds multiple roles simultaneously. For example, assigned as both a Manager and a Matrix Manager. The system returns a separate entry for each matching role, causing the same user to appear multiple times in the Suggested People list. 

Resolution

The fix for this issue is planned to be deployed on 2H 2026. 

For release timelines, please review SAP SuccessFactors Patches Knowledge Base

See Also

Using Continuous Performance Management

Keywords

KI1H2606, request continuous feedback, suggested people, duplicate user, duplicates, multiple entries, same user multiple times, cpm, continuous feedback, manager, matrix manager, deduplication, suggestion list, performance and goals, get feedback, achievement feedback , KBA , LOD-SF-CPM-FBK , Achievement Feedback, Get Feedback , Known Error

Product

SAP SuccessFactors Performance & Goals all versions

Attachments

select people.png