Symptom
When a user navigates to Continuous Feedback and clicks Request Feedback, the Suggested People list displays the same user multiple times.
Environment
SAP SuccessFactors Continuous Performance Management
Reproducing the Issue
- Login in to SuccessFactors
- Navigate to Home dropdown > Continuous Feedback
- Click on Request Feedback or Give Feedback
- Access 'select from suggested people'
- Observe the same user appears multiple times in the suggestions.
Cause
This is a Known Issue.
This issue occurs when a user holds multiple roles simultaneously. For example, assigned as both a Manager and a Matrix Manager. The system returns a separate entry for each matching role, causing the same user to appear multiple times in the Suggested People list.
Resolution
The fix for this issue is planned to be deployed on 2H 2026.
For release timelines, please review SAP SuccessFactors Patches Knowledge Base
See Also
Keywords
KI1H2606, request continuous feedback, suggested people, duplicate user, duplicates, multiple entries, same user multiple times, cpm, continuous feedback, manager, matrix manager, deduplication, suggestion list, performance and goals, get feedback, achievement feedback , KBA , LOD-SF-CPM-FBK , Achievement Feedback, Get Feedback , Known Error
Product
Attachments
| select people.png |
SAP Knowledge Base Article - Public