SAP Knowledge Base Article - Public

3772481 - Request Password for Communication User - SAP S/4HANA Cloud Public Edition

Symptom

Request password for communication user e.g. CUSTOMER_SAP_COM_0193  

Environment

SAP S/4HANA Cloud Public Edition

Reproducing the Issue

Resolution

Communication user passwords cannot be retrieved, a new password must be proposed when the current password is unknown.

  1. Open the app Maintain Communication Users and select the relevant communication user. 
  2. Use Propose Password to generate a new password.
  3. Do not forget to update dependent integrations that store this password (for example, Cloud Identity Services Identity Provisioning (CUSTOMER_SAP_COM_0193)):
    • Sign in to the administration console and go to Identity Provisioning -> Source Systems, Target Systems, or Proxy Systems.
    • Select the system representing SAP S/4HANA Cloud.
    • Open the Properties tab, update the Password property to the newly proposed password, and save.
    • Run the Identity Provisioning job to validate connectivity.

See Also

3556748 - Is it possible to retrieve the password of a communication user? - SAP S/4HANA Cloud Public Edition

Keywords

communication user password, propose password, maintain communication users, communication arrangement, used by communication arrangements, identity provisioning, ips, cloud identity services, basic authentication, api authentication, sap_com_0193, password reset, integration, s/4hana cloud, managebusinessuserin , KBA , BC-SRV-APS-COM , Maintain Communication System and Arrangement , Problem

Product

SAP S/4HANA Cloud Public Edition all versions