SAP Knowledge Base Article - Public

3772701 - Lower-Level Roles are not Excluded from Recommended Roles when Using a Custom Field to Define Role Level in Growth Portfolio

Symptom

After configuring a custom field to exclude lower-level roles as per product documentation, lower-level roles still appear in Growth Portfolio under Recommended Roles (Top Matches).

Environment

  • SAP SuccessFactors Succession & Development
  • Career Worksheet

Reproducing the Issue

  1. Log in
  2. Navigate to Growth Portfolio.
  3. Open Explore Recommended Roles, then Recommended Roles.
  4. Observe that lower-level roles are displayed under Top Matches despite the exclusion configuration via a custom field.

Cause

Product defect: the custom role level values were treated as strings (varchar) instead of numbers, causing incorrect comparisons (for example, '2' > '11') and preventing exclusion of lower-level roles.

Resolution

  1. Product engineering are delivering a fix for this issue in the next release.
  2. Temporary workaround(optional until the update is available): standardize all custom role level values to the same number of digits (for example, 01–09, 10–19) so string order aligns with numeric order.

See Also

Exclude Lower-Level Roles from Recommendations Using a Custom Field | SAP Help Portal

Keywords

growth portfolio, recommended roles, lower-level roles, exclude roles, custom field, role level, rolegrade, numeric comparison, varchar, generic object, job role recommendations, top matches, career worksheet, talent intelligence hub, cdp , KBA , LOD-SF-CDP-CW , Career Worksheet , Problem

Product

SAP SuccessFactors Succession & Development all versions