Symptom
- An error occurs when manually creating an E-Verify case via Admin Center > Create E-Verify Case.
- An error occurs when opening the Complete E-Verify: Tentative Nonconfirmation task either from the Onboarding Dashboard or from the home page.
- The following error message is displayed:
Error occurred
Current user doesn't have permission to initiate the E-verify process. Please contact your system administrator.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Open the Complete E-Verify: Tentative Nonconfirmation task either from the Onboarding Dashboard or from the home page.
- The following error message is displayed:
Error occurred
Current user doesn't have permission to initiate the E-verify process. Please contact your system administrator.
Cause
The issue occurs because the current user is missing the required E-Verify role-based permissions (RBP) to initiate or complete the E-Verify process.
Resolution
Grant the required E-Verify permissions in the current user's assigned Role-Based Permission (RBP) roles.
| Permission Category | Permission | Object-Level Permissions |
| Onboarding or Offboarding Admin Object Permissions | EverifyConfig | View | Edit |
| Compliance Object Permissions | E-Verify Data.caseStatusDetails (E-Verify Case Status Details) | View | Correct | Create | Adjust Order | Delete | Import | Export |
| Compliance Object Permissions | E-Verify Data | View | Edit |
| Manage Onboarding or Offboarding | Create E-Verify Case | - |
| Onboarding or Offboarding Permissions | Show Form I-9 and E-Verify Status on the Dashboard | - |
| Onboarding or Offboarding Permissions | Initiate or Cancel I-9 from Dashboard Flow | - |
See Also
- Configuring E-Verify | SAP Help Portal
- 3589345 - Error Occurs When Clicking E-Verify Tile - Onboarding - SAP for Me
- 3193266 - Error when submitting E-Verify - Onboarding - SAP for Me
- 3591897 - E-Verify Case Submission Error due to Invalid Value - Onboarding - SAP for Me
- 3198423 - Unable to submit e-verify- getting error Document provided is invalid in Onboarding - SAP for Me
- 3452826 - E-Verify Case Details Error - Onboarding - SAP for Me
- 3354642 - When submitting an E-Verify Case receiving an error that says "An internal error occured while submitting the case." - Onboarding - SAP for Me
- 3164389 - Error when trying to submit E-verify - Onboarding - SAP for Me
- 3528053 - E-Verify Task Submission Error: Invalid Combination of Citizenship Status Code and Document Type Code - Onboarding - SAP for Me
- 3246290 - Internal Error Occurs When Submitting E-Verify Case - Onboarding - SAP for Me
Keywords
onboarding, obx, e-verify, create, case, error occurred, Current user doesn't have permission to initiate the E-verify process. Please contact your system administrator., Complete E-Verify, Tentative Nonconfirmation , KBA , LOD-SF-OBX-EVF , Everify , Problem
Product
Attachments
| manual_e-verify.png |
SAP Knowledge Base Article - Public