3772954 - SAML Login Fails with "Certificate Is Not a Valid X.509 Certificate" During Signature Validation in SAP Sales Agent Performance Management

• SSO login to Agent Performance Management (APM) fails with a "SAML Failure" error.
• Application logs contain the message:

  "Certificate is not a valid x.509 Certificate. Note the certificate should have the BEGIN and END CERTIFICATE Headers. See PEM encoding."

• In some cases, users are redirected to a 404 – Sales Cloud page.
• Standard (non-SSO) authentication succeeds.

• SAP Sales Performance Management
  • Agent Performance Management

saml failure, apm sso, agent performance management, x.509 certificate, pem encoding, begin certificate, end certificate, signature validation, idp signing certificate, sp-initiated, idp-initiated, 404 error, saml response, sso error , KBA , CEC-SAL-APE , Agent Performance Management , Problem