SAP Knowledge Base Article - Preview

3772975 - In S/4HANA Promise to pay status remains open when customer invoices gets cleared with credit memo or credit indicator

Symptom

When clearing items that are part of a promise to pay using a credit note/credit indicator , the promise remains in status "Open" instead of changing to "Kept."


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Environment

  • Product: SAP S/4HANA Cloud Private Edition
  • Fiori-UI for Collections and Dispute Management

Product

SAP S/4HANA Cloud Private Edition all versions

Keywords

promise to pay, ptp, status open not kept, credit memo, credit note, credit indicator, customer-to-customer clearing, collections management, incoming payment, bank clearing, cash flow relevant, payment transaction, BSEG-NEBTR, F-32, invoice reference, App ID F4710 , KBA , FIN-FIO-CCD-COL , Fiori-UI for Collections and Dispute Management , Problem

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