3772983 - Error: "The new hire’s existing form i-9 is not completed" when manually creating E-verify case

An error occurs when attempting to manually initiate the E-Verify process for a new hire.

The following error message is displayed: "The new hire’s existing Form I-9 is not completed. You must complete the existing Form I-9 process before you can manually initiate E-Verify."

SAP SuccessFactors Onboarding

1. Navigate to the option to manually create an E-Verify case.
2. Search for the affected new hire.
3. Attempt to initiate the E-Verify process.
4. Following error message is displayed: "The new hire’s existing Form I-9 is not completed. You must complete the existing Form I-9 process before you can manually initiate E-Verify."

One or more Form I-9 workflow tasks for the affected user are still incomplete in BPE: Monitor Processes. As long as these tasks remain unfinished, the system considers the Form I-9 process to be incomplete and prevents the manual initiation of the E-Verify process.

1. Navigate to BPE: Monitor Processes.
2. Filter the processes using the variable userId=<affected user ID>.
3. Identify any incomplete tasks related to the user's Form I-9 process.
4. Complete the pending tasks.
5. After all Form I-9 tasks have been completed, manually initiate the E-Verify process again.

Once the pending Form I-9 workflow tasks are completed, the E-Verify case can be created successfully.

• 3067640 - USCIS Form I-9 and E-Verify Frequently Asked Questions - Onboarding
• 3468442 - How to manually create an E-Verify Case and what are the pre-requisite permissions needed? - Onboarding

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