SAP Knowledge Base Article - Preview

3773068 - SSAM users cannot sync with Error "No mobile application is assigned" - SAP Service and Asset Manager

Symptom

  • After RISE migration, users cannot sync in SSAM client.
  • Error log: /IWBEP/CX_MGW_BUSI_EXCEPTION</code><message> "No mobile application is assigned to odata service /MERP/SAP_ONLINE_LOOKUP_EXT_XXXX version 0001".
  • SLG1 Error log entries observed: "/SYCLO/CX_CORE_USER_MGMNT: Error saving user <...> with guid <...> ".


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Environment

SAP Service and Asset Manager all versions

Keywords

ssam sync error, onboarding fails, userpersonas, /MERP/SAP_ONLINE_LOOKUP_EXT_2205, no mobile application assigned, syclo admin, cpms user id, case-sensitive email, su01, reset client, device id, user guid, metering service required, asset manager 2205, rise migration , KBA , MOB-APP-SAM , SAP Service and Asset Manager , MOB-APP-MAO-ERP , S4MERP/SMERP-Mobile Add-On integration to S4/ERP , Problem

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