3773303 - Email Address not displayed in TO field when creating Email in Appointment Work Center

When creating an email from an appointment and adding an additional recipient in the "To" field, account-related contacts are not displayed even though the related account contains multiple contacts.

SAP Service Cloud Version 2

1. Create an email from an appointment.
2. Click in the “To” field to add an additional recipient.
3. Choose the Contacts dropdown and observe that account-related contacts are not displayed.

The "To" recipients field is a search-and-add field meaning the user must type text (for example, part of the name or email) to filter and select recipients. It does not automatically list account-related contacts.

This is the current System Behavior.

If you want to enhance the system behaviour, please raise request via Influence Forum - Influence Opportunity Homepage - Customer Influence 

3442509 - Email channels not available in the From field when sending emails from an Appointment

Feature Request Portal

appointment email, to field, contacts not displayed, related to account, recipients, search and add, email composer, account contacts, add recipient, dropdown missing, standard behavior, service cloud v2, appointment messaging, email from appointment, contact lookup , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , CEC-CRM-APT , Appointment for SAP Sales/Service Cloud , Problem