SAP Knowledge Base Article - Public

3773469 - Integration between SuccessFactors-Recruiting and Vendor is not working - Error: "Insert Failed" - Recruiting Management

Symptom

Integration with Vendor is not working:

Callout request jobApplicationBackgroundCheckRequest is correctly sending the data to the Vendor.
However, the Vendor responce t
o "JobApplicationBackgroundCheckResult" returns an error: "Insert Failed: The job application status *** is not valid for this operation".

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Move a candidate to the relevant Recruiting status to trigger the Background Check
  2. The job in Integration Center sends the event to the Vendor
  3. The Vendor calls OData upsert to create JobApplicationBackgroundCheckRequest with applicationId, vendorOrderNo and vendorCode
  4. The upsert to "JobApplicationBackgroundCheckResult" returns an error: "Insert Failed: The job application status *** is not valid for this operation."

Cause

The feature-permission type="backgroundCheck" is missing for the relevant status in the Requisition Template.

Resolution

Adding the feature permission for backgroundCheck for the relevant status to Job Requisition Template will resolve this issue.

Example Configuration:
<feature-permission type="backgroundCheck">
  <description><![CDATA[The following roles can launch background check]]></description>
  <role-name><![CDATA[S]]></role-name>
  <role-name><![CDATA[R]]></role-name>
  <role-name><![CDATA[T]]></role-name>
  <role-name><![CDATA[Q]]></role-name>
  <status><![CDATA[Background Check]]></status>
</feature-permission> 

See Also

3090382 - Background Check Integration - vendorOrderNo is no longer being recognized - Recruiting Management
2845873 - How Background Check Integration Works (Integration Center) - Recruiting Management

Keywords

Background, Check, Status, Trigger, JobApplicationBackgroundCheckResult, JobApplicationBackgroundCheckRequest, vendorOrderNo, Vendor, Error, Insert, Failed. , KBA , LOD-SF-RCM-BCI , Background Check , Problem

Product

SAP SuccessFactors Recruiting all versions