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SAP Knowledge Base Article - PreviewSymptom
After the latest release, existing SAP support cases appear stuck in the status "In Process – Provider Action" within SAP Business ByDesign (ByD) and are no longer updating or progressing. These cases were open at the time of the introducing New Built in Support and are now disconnected from SAP Support.
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Environment
SAP Business ByDesign
Product
SAP Business ByDesign all versions
Keywords
in process - provider action, close, byd, dsx, new built in support , KBA , AP-LM-AM-INC , Incident-Uis , How To
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