/support/notes/service/sap_logo.png){kind=logo}
SAP Knowledge Base Article - PreviewSymptom
Emails sent to an email channel do not generate tickets but bounce back.
Web Service Message Monitoring shows: "Missing channel e-mail address in recipient fields (TO or CC)".
Bounce messages include: "Your email couldn't be forwarded...", and "550 5.7.520 Access denied, Your organization does not allow external forwarding. AS(7555)".
Read more...
Environment
SAP Cloud for Customer
Product
Keywords
email-to-ticket, email channel, external forwarding blocked, 550 5.7.520, AS(7555), access denied, bounce, missing channel e-mail address, recipient fields, TO, CC, service tickets, email processing, forwarding policy, auto-forward, Missing channel e-mail address in recipient fields (TO or CC) , KBA , LOD-CRM-SRP-INT , Ticket Interactions , How To
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.
/support/notes/service/twitter.svg)
/support/notes/service/youtube.svg)
/support/notes/service/linkedin.svg)
/support/notes/service/instagram2.svg)