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SAP Knowledge Base Article - PreviewSymptom
- SLA Time Spent and SLA Time Left are not updated automatically over time.
- SLA values are only recalculated when manually selecting Apply SLA Definition.
- SLA Start Date, SLA Due Time, and Active SLA Definition are populated correctly when the case enters the SLA-enabled status.
- The issue persists for several hours without automatic recalculation.
- No error messages or error codes are displayed.
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Environment
- SAP Sales Performance Management
- Advanced Workflow for Incentive Management
Product
SAP Incentive Management all versions
Keywords
sla time spent, sla time left, apply sla definition, hourly job, background job, business hours, business calendar, track time only during business days, sla level, status change, recalculation , KBA , CEC-SAL-WFL , Advanced Workflow , Problem
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