Symptom
• When creating a Lead, users may initially choose the Prospect option under Account and enter an account name or other Prospect-related information.
• Changing the account type from Prospect to Existing Account before saving the Lead clears the previously entered Prospect Account Name.
• The Existing Account value-help field remains empty after switching account types.
• Users must manually re-enter the account name to search for and select the existing account.
• Prospect-specific information entered during lead creation is not retained after switching to an Existing Account.
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Environment
• SAP Sales Cloud Version 2
• SAP Sales Cloud and SAP Service Cloud Version 2
Product
Keywords
lead creation, duplicate check, data not retained, side panel, error 422, 422, existing account, prospect account, account switch, in-memory reset, sales cloud v2, lead save, duplicate detection, expected behavior, right-side panel , KBA , CEC-CRM-LEA , Lead for SAP Sales/Service Cloud , CEC-CRM-ML , Machine Learning for SAP Sales/Service Cloud , Problem
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