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3773780 - Error 403000 appears during phone/SMS OTP login via accounts.otp.sendCode

Symptom

  • An error occurs during phone number login to the production site (sms/otp flow).
  • The accounts.otp.sendCode request returns statusCode 403 with statusReason “Forbidden”.
  • Error details include errorCode 403000 and message “Forbidden”.


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Environment

  • SAP Customer Data Cloud
  • Core REST API & Server SDKs (JWT / PHP / Java)
  • Extension

Product

SAP Customer Data Cloud all versions

Keywords

accounts.otp.sendCode, forbidden, 403000, 403, otp, sms, phone login, onbeforesendsms, extension, unsupported status, 400096, ignoreallerrors, web sdk, rest api, cdc , KBA , CEC-PRO-API , Core REST API & Server SDKs (JWT / PHP / Java) , Problem

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