SAP Knowledge Base Article - Preview

3773832 - ticket time entries do not adjust to user time zone personalization; items tab times do

Symptom

  • Time entries in tickets remain constant and do not change when the user changes the time zone in personalization settings.
  • In contrast, the times shown in the Items tab of the ticket do adjust according to the user’s personalized time zone.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications all versions

Keywords

time entries, time zone, timezone, user personalization, service ticket, items tab, adaptation mode, time zone column, display timezone, behavior as designed, ticket times, service request processing, c4c time entry, personalization time zone, not converting , KBA , LOD-CRM-SRP , Service Request Processing , How To

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