SAP Knowledge Base Article - Preview

3773855 - Joule Access Issues: User creation and Role updates are not synchronized from LOB Solution to IAS Tenant

Symptom

Users experience access issues in the Joule after user creation or role updates from the Line of Business (LoB) solution (such as SAP SuccessFactors or SAP S/4HANA Cloud Private Edition) to the IAS tenant are not reflecting automatically.

  • Newly created users are unable to access Joule
  • Role or authorization changes are not reflected in Joule
  • Users receive authorization errors or missing access
  • Joule behavior does not align with updated roles in the LoB system


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Environment

  • Joule
  • SAP BTP, Cloud Foundry runtime and environment
  • SAP Cloud Identity Services

Product

Joule all versions ; SAP BTP, Cloud Foundry runtime and environment all versions ; SAP Cloud Identity Services all versions

Keywords

Joule, Access, Issues, User, user creation, create, updates, not, synchronized, synch, LOB, Solution, LOB Solution, IAS, Tenant, IAS tenant, experience, role updates, Line of Business, reflecting, automatically, AI Units, joule, Newly created users, unable, role, authorization, changes, reflected, receive, missing access, behavior, align, synchronized, resulting, outdated, identity, authorization data, relies, information, provisioned, triggered, inconsistencies, synchronization, IAS Admin console, Select, Identity Provisioning Service (IPS), Navigate, Provisioning Jobs, Identify, relevant LOB, IAS provisioning job, Execute, Resync, Full or Delta, synchronize users and roles, Monitor, job execution, successful, completion. , KBA , CA-JOULE , Joule , CA-JOULE-PRV , Provisioning , Problem

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