Symptom
- An error occurs during the user import process in the identity authentication service during bulk upload.
- No users are imported; the process fails at the initial stage.
- Error message: "First XX users are imported. User import has been interrupted for users with email address 'dummy.dummy@dummy.com'. The import reported error."
- On IAS troubleshooting logs the error below is present:
2026-06-16T16.08.45.045Z timestamp=2026-06-16T16.08.45.045Z, ipAddress=xx.xxx.xxx.xxx, severity=WARN, location=com.sap.security.iag.idstore.api.external.scim.resource.CsvImportUsers, crtAccount=<IAS_TENANT>, authenticatedSubject="PXXXXXX", correlationId=XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX, message=Importing users failed: Missing required displayName attribute.
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Environment
Identity Authentication Service
Keywords
ias, identity authentication service, user import, bulk upload, csv import, first 0 users are imported, user import has been interrupted, missing displayname, displayname required, mandatory attribute, tenant settings, logon alias, csv schema, scim csv , KBA , BC-IAM-IDS , Identity Authentication Service , Problem
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