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SAP Knowledge Base Article - PreviewSymptom
Users encounter synchronization errors in the SSAM mobile application that persist indefinitely. Even when the underlying issue (e.g., a locked Work Order) is resolved in the S/4HANA backend, the application continues to display the original error message upon retry, requiring the user to manually discard the transaction or reset the application.
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Environment
SAP Service and Asset Manager
Product
SAP Service and Asset Manager all versions
Keywords
ssam, offline odata, mobile services, dependency error, request not executed, sync failure, retry, pending requests, backend outage, http 401, http 500, queue blocked, payload trace, /iwfnd/traces , KBA , MOB-APP-SAM , SAP Service and Asset Manager , Problem
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