SAP Knowledge Base Article - Public

3774108 - Rehire Candidate Missing in Onboarding After Rehire Check

Symptom

The rehire verification task is triggered in the process, but the candidate not visible on the dashboard.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

1. Attempt to rehire a former intern employee who meets all criteria for rehire verification.
2. Observe that the candidate not visible on Onboarding dashboard

Cause

The Rehire Coordinator group is not configured in the system. Since the required group does not exist, the application is unable to identify or assign a Rehire Coordinator for the rehire process.

Resolution

  • The Rehire Coordinator group is used to assign and route rehire verification tasks to the right users during the onboarding rehire process. It helps ensure potential rehires are reviewed, verified, and then processed as either a new hire or a rehire.
  • Configure the Rehire Coordinator responsible group in Admin Center > Onboarding General Settings.

See Also

Additional information:
3505830 - Rehire verification is not triggered for candidate - Onboarding - SAP for Me
https://me.sap.com/notes/3308059

Keywords

Rehire Coordinator, responsible group, Onboarding General Settings, Rehire verification. , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem

Product

SAP SuccessFactors Onboarding 2605