SAP Knowledge Base Article - Preview

3774109 - Email-to-Case Creates Duplicate Attachments When Forwarding Emails in V2

Symptom

  • When forwarding an email from a case in SAP Sales and Service Cloud Version 2, attachments that already exist on the case are stored again as new case attachments.

    • Duplicate copies of the same file appear in the case Attachments section.
    • The attachment is added even if an identical file already exists on the case.
    • No warning or error message is displayed.
    • Additional attachments increase the total number of files stored on the case.


Read more...

Environment

  • SAP Service Cloud Version 2

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions

Keywords

SAP Sales And Service Cloud Version 2, Email-to-Case, duplicate attachments, duplicate case attachments, duplicated files,outbound email attachments, incoming email attachments, case attachments, case management, document service, attachment management
, KBA , CEC-CRM-DOS , Document Service for SAP Sales/Service Cloud , Known Error

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.