3774308 - The Product option is Missing on Creating the Custom Field for the Visit Service

It is not possible to add Product entity using Standard Value Help, while creating custom field for Visit service.

• SAP Sales Cloud and SAP Service Cloud Version 2.
• SAP Sales Cloud Version 2.
• SAP Service Cloud Version 2. 

1. Go to the System Settings and click on All Settings tab.
2. Under Extensibility click on Extensibility Administration.
3. Search and open the Visit Service.
4. Go to the Custom Field tab and click on + button to create New Custom Field.
5. In the New Custom Field window, enter Label, Technical Id, Data Type as String and Data Format as UUID.
6. Click on Standard Value Help check box and see the drop-down option.
7. It has option such as : Account, Employee , Individual Customer and Contact but Product entity option is missing .

We currently only support business partner related entities, not the product entity .

This is the current system behavior and to support Product entity will be an enhancement request which need to address via Influence Forum.

Extensibility Administration , Visit Service , Standard Value Help, Product , Business Partner , Create Custom Field , KBA , CEC-CRM-VST , Visit for SAP Sales/Service Cloud , Problem

SAP Sales Cloud and SAP Service Cloud Version 2 all versions