SAP Knowledge Base Article - Preview

3774352 - State field remains grayed out during lead prospect creation after selecting country/region

Symptom

  • When creating a new lead prospect, it is not possible to select a state in the address section; the “State” field remains grayed out even after entering other address details and selecting the country/region.
  • Expected: After selecting the country/region, it should be possible to choose the appropriate state in the “State” field.
  • Current: The “State” field is grayed out and does not provide any selection options.


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Environment

SAP Sales Cloud version 2

Product

SAP Sales Cloud Version 2 all versions

Keywords

lead prospect, state field grayed out, state not selectable, region codes obsolete, regions marked obsolete, address state disabled, country selected state disabled, lead creation address, state dropdown disabled, sales cloud v2 leads, address region not available, enable state field, region selection issue, prospect address issue, state field inactive , KBA , CEC-CRM-LEA , Lead for SAP Sales/Service Cloud , CEC-CRM-IN , Internalization for SAP Sales/Service Cloud , Problem

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