Symptom
When creating a follow-up Service Order from a Contract, one or more of the following warning messages are displayed:
"Copying item not possible: configuration for Entitlement – Time and Material is missing."
"Copying item not possible: the reference item is finished."
"Copying item not possible: the validity period of the reference item has expired." (if applicable)
As a result, the contract item is not copied to the follow-up Service Order.
Environment
SAP Business ByDesign
Reproducing the Issue
- Navigate to the Sales Orders work center.
- Select the Contracts view.
- Open an active Contract.
- Select Edit and View All.
- Choose Follow-Up and then select Service Order.
Observe that one or more warning messages are displayed during the creation of the follow-up Service Order.
Cause
In service scenarios, entitlement item types maintained in a Contract are not automatically copied to follow-up Service Orders. The entitlement item must be added manually to the Service Order.
Additionally, if a contract item has already been fulfilled (finished) or its validity period has expired, it can no longer be copied to a follow-up document. As a result, the system displays the warning messages during the creation of the follow-up Service Order.
Resolution
This is the standard system behavior.
After creating the Service Order as a follow-up from the Contract, the required Entitlement – Time and Material item must be added manually to the Service Order.
Please note the following:
- Items that have already been fulfilled/Completed cannot be copied to follow-up documents.
- Items whose validity period has expired cannot be copied to follow-up documents.
See Also
KBA 3106433 - Warning message: " Copying item XX not possible; configuration from Product – contract to Spare part - engineer pick-up or sales missing"
Keywords
Service Order; Follow-Up Service Order; Contract; Entitlement; Time and Material; Copying Item Not Possible; Finished; Validity Expired; Contract Item; Follow-Up Document; Entitlement Item; Warning Message , KBA , SRD-CRM-ORD , Orders & Contracts , How To
SAP Knowledge Base Article - Public