Symptom
When creating a follow-up Service Order from a Contract, one or more of the following warning messages are displayed:
"Copying item not possible: configuration for Entitlement – Time and Material is missing."
"Copying item not possible: the reference item is finished."
"Copying item not possible: the validity period of the reference item has expired." (if applicable)
As a result, the contract item is not copied to the follow-up Service Order.
Read more...
Environment
SAP Business ByDesign
Product
Keywords
Service Order; Follow-Up Service Order; Contract; Entitlement; Time and Material; Copying Item Not Possible; Finished; Validity Expired; Contract Item; Follow-Up Document; Entitlement Item; Warning Message , KBA , SRD-CRM-ORD , Orders & Contracts , How To
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.
SAP Knowledge Base Article - Preview