3774442 - Recurring Activities Cannot Be Created From the Microsoft Outlook Add-In in SAP Cloud for Customer

It is not possible to create recurring meetings or recurring activities directly from the Microsoft Outlook Add-in in SAP Cloud for Customer.

SAP Cloud for Customer

1. Create a visit in Outlook with the recurring option.
2. Open the add-in.
3. Save the visit and try to mark the slider for recurring activity.

SAP Cloud for Customer does not support creating recurring activities through the interactive UI.
Since the Microsoft Outlook Add-in relies on the same platform capabilities, it also does not support creating recurring activities directly.

This behavior is expected by design. Creating recurring meetings or recurring activities directly from the Microsoft Outlook add-in is currently not supported in SAP Cloud for Customer.

The supported approach is the following:

1. Create the recurring meeting directly in Microsoft Outlook.
2. Synchronize the meeting to SAP Cloud for Customer using Server-Side Integration (SSI).
3. SSI creates the recurring activity in SAP Cloud for Customer using the supported APIs.

The Microsoft Outlook Add-in cannot be used to create recurring activities, as this functionality is not supported through the interactive UI.

If this functionality is required, an enhancement request can be submitted through the SAP Customer Influence Portal.

The SAP Customer Influence Portal is the appropriate channel for requesting changes to standard system behavior. Enhancement requests are reviewed based on customer demand and product roadmap considerations.

Cloud for Customer; C4C; Microsoft Outlook Add-in; Outlook Add-in; Outlook Integration; Recurring Meeting; Recurring Meetings; Recurring Activity; Recurring Activities; Create Recurring Meeting; Create Recurring Activity; Server-Side Integration; SSI; Calendar Synchronization; Outlook Synchronization; Expected by Design; Customer Influence; Feature Request; recurring series checkbox missing, option greyed out, sales cloud v1, server-side integration , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Bug Filed