Symptom
- Users can view the sender email address in the main screen but cannot view the recipient/receiver email address in the main screen.
Environment
SAP S/4HANA Cloud Public Edition
Reproducing the Issue
- Open the Monitor Email Transmission app.
- In the main list view, observe that the sender address is displayed but the recipient/receiver address is not shown as a column.
Cause
This is standard application behavior. The app is intended for administrators and displays emails grouped per message; recipients can be multiple and are therefore shown in the details rather than as repeated rows in the list.
Resolution
- Use the Monitor Email Transmission app’s filters (for example, Recipient, Subject, Sender, Created On, Response) to narrow down the relevant emails.
- Select an email entry and open its details to view all associated recipients.
- If you need to validate recipients, apply the Recipient filter to find specific addresses, then review the recipients in the details view.
Note: Adding recipient/receiver as a column on the main list is not supported due to the current data model; recipients are intentionally displayed in the details section.
See Also
Keywords
monitor email transmission, recipient not visible, recipient column missing, email recipients grouped, email monitoring, output management, email services, recipient filter, email details view, s/4hana cloud, sap email app, list view recipients, status monitoring, recipients in details , KBA , BC-SRV-COM-OM , Output Management: Email Templates , Problem
SAP Knowledge Base Article - Public