SAP Knowledge Base Article - Preview

3774495 - Service and Support Team Changes Are Not Displayed in the Case Timeline

Symptom

After changing the Service and Support Team for a case, the changes are not displayed in the Timeline tab.


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Environment

SAP Sales and Service Cloud Version 2

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Keywords

Service and Support Team, Case, Timeline, Timeline Configuration, Event Generation  , KBA , CEC-CRM-TIM , Timeline for SAP Sales/Service Cloud , Problem

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