Symptom
- Dispute cases are being automatically approved by the tolerance check despite exceeding the configured threshold for the Document Charge Type.
- Imagine a scenario where there is a Charge Type 1. In SPRO customizing for "Define Dispute Tolerance Groups -> Assign Dispute Tolerance to Charge Type" the correct Tolerance Deviation and Tolerance Group with the correct threshold limit is assigned to this Charge Type. A Dispute Case is created without respecting the threshold limit and still it is being automatically approved.
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Environment
SAP S/4HANA 1709 and above releases.
Product
SAP S/4HANA Cloud Private Edition all versions
Keywords
KBA , TM-FRS-DM , Freight Settlement Dispute Management , Problem
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