SAP Knowledge Base Article - Preview

3774526 - Dispute Case Is Getting Approved Automatically Without Considering The Dispute Tolerance Rules For The Charge Type

Symptom

  • Dispute cases are being automatically approved by the tolerance check despite exceeding the configured threshold for the Document Charge Type. 
  • Imagine a scenario where there is a Charge Type 1. In SPRO customizing for "Define Dispute Tolerance Groups -> Assign Dispute Tolerance to Charge Type" the correct Tolerance Deviation and Tolerance Group with the correct threshold limit is assigned to this Charge Type. A Dispute Case is created without respecting the threshold limit and still it is being automatically approved. 


Read more...

Environment

SAP S/4HANA 1709 and above releases.

Product

SAP S/4HANA Cloud Private Edition all versions

Keywords

KBA , TM-FRS-DM , Freight Settlement Dispute Management , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.