SAP Knowledge Base Article - Preview

3774554 - email templates delete option disabled for non-administrator users (by design)

Symptom

  • Users with business roles that allow creating and editing email templates see the Delete option disabled (greyed out).
  • Only administrator users can delete email templates.
  • No error message is displayed when attempting to delete as a non-administrator.


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Environment

  • Product: SAP Cloud for Customer core applications
  • Service Request Processing

Product

SAP Cloud for Customer core applications all versions

Keywords

email template, delete disabled, delete greyed out, cannot delete template, authorization, access rights, permissions, role, administrator, service cloud, template maintenance, by design, c4c, business role , KBA , LOD-CRM-SRP , Service Request Processing , Problem

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