3774554 - email templates delete option disabled for non-administrator users (by design)

• Users with business roles that allow creating and editing email templates see the Delete option disabled (greyed out).
• Only administrator users can delete email templates.
• No error message is displayed when attempting to delete as a non-administrator.

• Product: SAP Cloud for Customer core applications
• Service Request Processing

1. Sign in with a non-administrator user who has permissions to create and edit email templates.
2. Navigate to the area where email templates are maintained.
3. Open an existing email template.
4. Observe that the Delete action is disabled (greyed out) for the user.

Deletion of email templates is restricted by design to the administrator role; non-administrator roles do not include delete authorization for templates.

1. Confirm that the affected user is not assigned the administrator role.
2. If the business requires users to delete templates, assign the administrator role to the user or create/assign a custom role derived from the administrator role that includes delete authorization for email templates.
3. Have the user sign out and sign back in to refresh authorizations.
4. Validate that the Delete option is now available for the user.
5. If governance policies require restricting deletion, keep deletion limited to administrators and route deletion requests to administrator users. Note: Allowing non-administrators to delete templates deviates from recommended best practices.

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