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3774630 - Tomcat trace files show the following error ""java.net.UnknownHostException: xray.hana.ondemand.com: Unknown service name"

Symptom

 Error in trace log file under tomcat logs:

|109BF22B81A448CC850B91B8A17EDEF3a|2026 05 06 10:03:03.538|+0200|Error| |==|E| |TraceLog|665372|  65|catalina-ajp-1  | ||||||||||||||||||||com.businessobjects.bip.core.web.bridge.ServletBridgeLoggingDelegate||Error executing filter chain:
Request URI=/BOE/portal/2603191342/FioriBI/resources/sap/dfa/help/library.js
    Filter: com.businessobjects.bip.core.web.appcontext.RequestInitFilter@72a6372a
    Filter: com.businessobjects.sdk.actionfilter.WorkflowFilter@7e738b6f
    Filter: com.businessobjects.bip.core.web.supportabilty.TraceLogScopeFilter@4fd0c829
    Filter: com.businessobjects.bip.core.web.boetrustguard.BOETrustPrepareFilter@3ae2565f
    Filter: com.businessobjects.webutil.boetrustguard.ClickjackingPreventionFilter@793e294e
    Filter: com.businessobjects.bip.fioribi.model.TrustedAuthSetUrlFilter@1bf4edf5
ServletElement: org.mitre.dsmiley.httpproxy.ProxyServlet@522cff22
Request Parameters:

java.net.UnknownHostException: xray.hana.ondemand.com: Nom ou service inconnu
    at java.base/java.net.Inet6AddressImpl.lookupAllHostAddr(Native Method)
    at java.base/java.net.InetAddress$PlatformNameService.lookupAllHostAddr(InetAddress.java:934)
    at java.base/java.net.InetAddress.getAddressesFromNameService(InetAddress.java:1543)
    at java.base/java.net.InetAddress$NameServiceAddresses.get(InetAddress.java:852)
    at java.base/java.net.InetAddress.getAllByName0(InetAddress.java:1533)
    at java.base/java.net.InetAddress.getAllByName(InetAddress.java:1385)
    at java.base/java.net.InetAddress.getAllByName(InetAddress.java:1306)
    at org.apache.http.impl.conn.SystemDefaultDnsResolver.resolve(SystemDefaultDnsResolver.java:45)


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Environment

SAP BusinessObjects Business Intelligence Platform 4.x / 2025

Product

SAP BusinessObjects Business Intelligence platform 2025 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

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