3774648 - Frequently Groupware Integration Configuration error codes

This document describes common Groupware Configuration issues and how to investigate the situation.

• SAP Cloud for Customer
• SAP Sales Cloud V2
• SAP Service Cloud V2

Please check the relevant KBA on the list below according to the error message that was encountered:

• KBA 3345431 - Groupware Error: "ISEC-005: Authentication error."
  > "Exchange Operation Failed. Please provide valid mailbox credentials for this user."
  > "The request failed. The remote server returned an error: (401) Unauthorized."
  > "AADSTS9002313: Invalid request. Request is malformed or invalid."
• KBA 3510210 - Groupware Error: "ISS-084: Values (UUID CODE) for settings GraphUserId are causing a duplication of the identity for some employees"
• KBA 3733592 - Groupware Error: "ISA-024: This Microsoft Exchange account is already registered. Please specify another account."
• KBA 3483175 - Groupware Error: "ISS-044: One or more required settings are missing: ExchMailboxId, ExchEWSUrl"
• KBA 3589920 - Groupware Error: "ISA-059: The request is invalid" when installing Groupware Add-In or enabling Sync

KBA 3589957 - Groupware Integration Mailbox types for users configuration

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SAP Cloud for Customer core applications all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions