SAP Knowledge Base Article - Preview

3774668 - SAP Incentive Management - "Unable to process the request" when navigating on report pages

Symptom

  • Error occurs while opening a Crystal Report.
  • The report may open, but an error occurs when navigating to later pages (for example, the last page).
  • Error observed in network trace: "504 gateway timeout".
  • Error message displayed: "Unable to process the request".


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Environment

  • SAP Sales Performance Management
  • Incentive Management on Hyperscalers
  • SAP Crystal Reports in SAP Incentive Management, enterprise edition

Product

SAP Incentive Management all versions

Keywords

crystal reports, 504 gateway timeout, report viewer, viewing preference, pagination error, large report, unable to process the request, commissions report, opendocument, hyperscaler, cloud, incentive management , KBA , CEC-SAL-COM-RNA-HYPS , Crystal Reports, Hyperscaler , Problem

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