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3774688 - Failed to connect to SAP Analytics Cloud subaccount in the Cloud Connector

Symptom

  • Cannot connect to a subaccount in the Cloud Connector.
  • Process fails with error: An error occurred when trying to connect to <subaccount>@<landscape>.hana.ondemand.com. See 'Logging and Tracing' and in particular scc_core.trc for details.
  • In the scc_core trace: Connect client to 'connectivitynotification.<landscape>.hana.ondemand.com/<unresolved>:443' failed: Failed to resolve 'connectivitynotification.<landscape>.hana.ondemand.com' [A(1)] after 2 queries.


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Environment

SAP Analytics Cloud

Product

SAP Analytics Cloud 1.0

Keywords

Cloud Connector, failed, socket, connection, subaccount, cache, IP, DNS, resolve, trace, queries, scc, scc_core, core, connectivitynotification, hana, ondemand. , KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , LOD-ANA-LDC , SAC Live Data Connection , LOD-ANA-AQU , Import Data Connections (Acquiring Data) , Problem

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