3774688 - Failed to connect to SAP Analytics Cloud subaccount in the Cloud Connector

• Cannot connect to a subaccount in the Cloud Connector.
• Process fails with error: An error occurred when trying to connect to <subaccount>@<landscape>.hana.ondemand.com. See 'Logging and Tracing' and in particular scc_core.trc for details.
• In the scc_core trace: Connect client to 'connectivitynotification.<landscape>.hana.ondemand.com/<unresolved>:443' failed: Failed to resolve 'connectivitynotification.<landscape>.hana.ondemand.com' [A(1)] after 2 queries.

SAP Analytics Cloud

Operating systems and applications store IP addresses locally to save time. The system might have been trying to connect to an old, non-functional address until the restart cleared that memory. A restart drops all old sockets and forces the Cloud Connector to open clean, new connections.

Restart the Cloud Connector to clear session cache.

• KBA 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
• KBA 2487011 - What information do I need to provide when opening a case for SAP Analytics Cloud?
• KBA 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
• SAP Analytics Cloud Connection Guide
• SAP Analytics Cloud Get More Help and SAP Support
• Need More Help? Contact Support 

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