3774691 - Error "The product with serial number & is out of stock" when entering serial number during service confirmation

While creating a service confirmation of a service order with a serial-number-managed spare part, the system shows an error message when entering the serial number, although the material appears available in the stock overview.

• Error: "The product with serial number & is out of stock." (CRM_SERVICE_OS 133)

SAP S/4HANA Cloud Public Edition

The are two possible causes for this issue:

1. For the concerned material and serial number, the Stock Type, Plant or Storage Location are not maintained.
2. For the concerned material, there's no sufficient stock for the specific storage location.

For each cause, there's a different approach:

1. Make sure Stock Type, Plant or Storage Location are maintained in for the specific material and serial number. These details can be maintained in the app 'Manage Material Serial Numbers' (ID: F6879).
2. Make sure the necessary amount of stock is available for this material and serial number specifically for the storage location used in the service order. The storage location used can be checked in the service order item, under tab 'Organizational Data'.

Manage Material Serial Numbers app (F6879)

Monitor Stock / Requirements List (MD04)

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