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SAP Knowledge Base Article - PreviewSymptom
When a Phone Call activity is created without a related account and a follow-up Lead is initiated through Related Items tab, only the option to create a Lead for an existing account is available.
The "Use Existing Account" button is automatically on and grayed out, preventing the creation of a Lead without an existing account association.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
C4C, mandatory, lead, use existing account, account, customer, prospect, person, business partner, bp, follow-up, follow up, related item, item, phone call, call, live activity, cannot, can't, no possible, impossible, not able, unable, disable , KBA , LOD-CRM-LM , Lead Management , LOD-CRM-LA , Live Activity , Problem
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